Let gaming be a source of fun, not stress. jo99 always puts your wellbeing and safety first. Here you will find limit-setting tools, self-assessment resources, and all the support you need.
Responsible gaming at jo99 is more than a policy — it is our core philosophy. We believe gaming should be a form of entertainment where you can have fun while knowing your own limits. When playing stops being enjoyable, it is better to step away.
Millions of people in Bangladesh enjoy online gaming every day. But a small number sometimes lose control of their gaming habits. At jo99, we take this seriously and are committed to providing a safe environment for every player.
Responsible gaming means deciding for yourself how much time to spend, how much money to use, and when to take a break. jo99 offers a range of powerful tools and support services to help you make those decisions.
Remember — gaming is entertainment, not an investment. There's always a chance of losing, so only play with what you can afford to lose. Always put your relationships, work, and daily life before gaming.
Verifying every player's age to prevent access by minors.
Providing deposit and betting limit options so you can stay within your budget.
Offering a Self-Exclusion option — allowing players to temporarily deactivate their account for a set period.
Identifying problematic gaming patterns and providing support to the players involved.
Get answers to any concerns or questions via 24/7 live support.
Connecting users with specialist organizations that deal with gaming addiction.
Jo99 provides several effective tools to help ensure responsible gaming. You can use them at any time.
Set daily, weekly, or monthly deposit limits. Once a limit is set, decreasing it takes effect immediately, while increasing it requires a 24-hour waiting period.
Set a maximum duration for each gaming session. Once the time is up, jo99 will automatically alert you and give you the option to end the session.
Take a break from gaming for 24 hours, 48 hours, or 7 days. You won't be able to log in during this time, but your existing balance will remain safe.
Take a Self-Exclusion break for anywhere from 1 month to 5 years. Your account will be fully deactivated during this period and no marketing messages will be sent.
Gaming will automatically stop once you reach a set loss amount. This protects your budget and prevents further losses.
Track your full gaming history, spending details, and time spent. Transparent data helps you understand your habits and make changes when needed.
Jo99 allows players to set the following limits. You can update these limits at any time from your account settings.
| Limit Type | Options | Instant? |
|---|---|---|
| Daily Deposit | BDT 500 – BDT 50,000 | Yes |
| Weekly Deposit | BDT 2,000 – BDT 2,00,000 | Yes |
| Session Time | 1 – 24 hours | Yes |
| Loss Limit | Custom Amount | Yes |
| Cooling-Off Break | 24 hours – 7 days | Yes |
| Extend Self-Exclusion | At any time | Yes |
| Reduce Self-Exclusion | After expiry | No |
| Increase Deposit Limit | After request | After 24 hours |
If you or someone you know shows the signs below, it may be time to seek help.
The questions below will help you become more aware of your gaming habits. Answer honestly.
Have you ever spent more on gaming than your planned budget?
Is gaming affecting your family life or work?
Do you place more bets to try to win back money you have lost?
Setting limits at jo99 is simple. Just a few steps to make your gaming experience safer.
Log in to your jo99 account and click your profile icon in the top right corner.
Select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Deposit limit, session time, loss limit, or self-exclusion — choose the control that suits you.
Set the amount or duration, then click the Confirm button. The limit takes effect immediately.
Our expert team is always ready to help with any concerns or questions about gaming. Seeking help is not a weakness — it takes courage.
Connect with our live chat 24 hours a day, 7 days a week. Get instant help with anything from setting gaming limits to any other queries you may have.
Now OnlineShare your situation with us in confidence. Our specialist team will respond with detailed support within 3 business days.
[email protected]Submit a self-exclusion request from your account settings or through support. We will deactivate your account within 24 hours.
Go to Account